Questions, answered

No. Offering incentives for reviews breaches Google's policies and can mislead consumers under the Australian Consumer Law. Ask every customer, make it easy, and let the reviews come naturally.

Getinto Software is a software and services company for Australian trades and small businesses. We make job management software covering enquiries, quoting, scheduling, invoicing and payments, synced with Xero and MYOB, and we offer done-for-you services: websites, video editing, social media management, lead generation, B2B lead lists and custom software.

Usually not for the basics. Quoting, scheduling and invoicing are well served by off-the-shelf apps. Custom software is worth it when a specific process, such as complex pricing, client portals or compliance reporting, costs you real hours or lost jobs every week.

Yes, and it's often the best path. Start on the Getinto app, and if you hit a limit we build the custom part on the same platform, so there's no migration.

Thirty days is common for residential work. When material prices are moving quickly, 14 days is safer. State the validity period on the quote and note that prices may be reviewed after it expires.

Only for sales of $1,000 or more including GST. For those, the invoice must show the buyer's identity or ABN. For smaller sales, the buyer's details are optional.

You can if your quote or contract terms say so and the customer agreed to them. State the interest rate or late fee clearly on the quote and invoice. Without an agreed term, you generally can't add interest unilaterally.

For homeowners, usually yes. Seven days or payment on completion is more common and keeps your cash flow healthy. Thirty days is normal for commercial clients and builders who pay on a monthly cycle.

There's no single right number. It depends on your overheads and target profit. Work out your target margin first, then convert it to a markup: markup equals margin divided by one minus margin. A 20% margin needs a 25% markup.

No. A SWMS is a legal requirement for high risk construction work. A Job Safety Analysis is a general risk assessment tool. Some businesses use a JSA for other tasks, but it doesn't replace a SWMS where one is required.

For most small trade businesses, the best CRM is one built into the job management software they already use, so enquiries flow into quotes and jobs without double entry. Look for lead capture, a pipeline view, follow-up reminders and customer history.

For a small team, about two weeks: a few days to import customers, price lists and open jobs and set up templates, then a week or so of the team using it with support. Sole traders can often switch in a day.

No. Plans are month to month and you can cancel at any time. If you leave, you can export all your customers, jobs, quotes and invoices.

Yes. All prices on this page are in Australian dollars and include GST.

Job management software is one app that handles the admin side of a trade business: taking enquiries, quoting, scheduling the crew, tracking time and materials on the job, invoicing and getting paid. Getinto does all of this on a single job record and syncs to Xero or MYOB.

Yes. Pricing is in Australian dollars, invoices meet ATO tax invoice rules with ABN and GST, it syncs with Xero and MYOB, and it supports SWMS, progress claims and the payment terms Australian trades use.

Most businesses are running in about two weeks. We import your customers, price list and open jobs, set up your templates and accounting connection, and train your team. Sole traders are often up and running in a day.

Yes. If your business needs something a standard app can't do, like a customer portal, a custom pricing calculator or compliance reporting, we build it on top of the Getinto platform or as a standalone system.

Alongside the software, we offer website development, video editing, social media management, lead generation, B2B lead lists and custom software for Australian trades and small businesses. Each service is quoted on a fixed scope and works with or without the app.

Yes. The crew app runs on iPhone and Android phones and tablets, and the office uses any web browser on a desktop or laptop. Everything stays in sync in real time.

Yes. Book a demo and we'll set up a trial account with your own trade and price list, so you can run real quotes and jobs through it before you decide.

Yes. Import your price list from a spreadsheet or supplier file, set your markup once, and every quote uses current costs. When supplier prices change you update the list, not every quote.

Yes. Quotes show prices excluding GST, the GST amount and the total, in line with ATO tax invoice requirements. You can switch the display to GST-inclusive for residential customers.

The quote becomes a job with all the line items, photos and notes carried across. You can schedule it straight away, take a deposit, and later turn it into an invoice without retyping anything.

A tax invoice must show the words tax invoice, your business name and ABN, the date, a description of what was supplied, and the GST amount. For sales of $1,000 or more it must also show the buyer's identity or ABN. Getinto fills these in automatically.

Yes. Each invoice includes a secure payment link for card and digital wallet payments through Stripe or Square. Payments are marked as paid automatically and synced to your accounting software.

Yes. You can invoice a job in stages, by percentage or by line item, and see the amount claimed and remaining against the original quote at any time.

A sales pipeline is the list of jobs you're trying to win, grouped by stage: new enquiry, site visit, quoted, follow-up and won or lost. Seeing it in one view shows how much work is coming and which quotes need chasing.

Yes. Getinto gives you an enquiry form for your website and an email address to forward enquiries to. Both create leads in your pipeline with the customer's details and the source attached.

Yes. The crew app keeps today's jobs, notes and forms on the phone, so workers can complete checklists and take photos without reception. Everything syncs when the phone reconnects.

Yes. You can attach Safe Work Method Statements and custom checklists to job types, require them to be completed before work starts, and keep a signed record against the job.

Create a variation on the job with its price and description, get the client to sign it on your phone or by link, and it's added to the contract value and the next progress claim automatically.

Yes. Job costing compares labour from timesheets, materials from purchase orders and bills, and subcontractor costs against the quoted budget for each stage, so overruns show up early.

Yes. Invoices and customers created in Getinto go to Xero, and payments recorded in Xero, such as bank transfers you reconcile there, mark the invoice as paid in Getinto.

No. During setup we map Getinto items to your existing chart of accounts and tax codes, and match existing contacts so you don't get duplicates. Your bookkeeper can check the mapping before anything syncs.

It depends on scope. Small integrations and calculators often start in the low thousands, while customer portals and full custom systems are larger projects. We give a fixed-price quote after a discovery session, so you know the cost before work starts.

Small tools and integrations usually take two to six weeks. Larger systems like customer portals take two to four months. You see working software every fortnight, so you're never waiting until the end to find out if it's right.

You own your data at all times and can export it whenever you like. Ownership of custom code is set out in the scope agreement, and we can provide full source code ownership where needed.

Website development starts at $999 as a one-off, hosting at $149 a year, and social media management at $499 a month for Basic or $999 a month for Advanced, with Premium quoted on request. Video editing, lead generation and custom software are quoted on a fixed scope. Ad spend for lead generation is separate and set by you.

ERP for everyone is $1,200 a year including GST. If you leave, you can export all your customers, jobs, quotes and invoices.

Yes. The ERP includes importing your customers and price list, setting up your templates and accounting connection, and training for your team.

No. Every service works on its own. If you do use the app, we can connect websites, ads and lead lists so enquiries land in your pipeline.

Each service is quoted on a fixed scope after a short conversation, so you know the price before any work starts. Ongoing services like social media and ads management are monthly.

Yes. Many businesses pair a website with lead generation, or video editing with social media management. We'll suggest what makes sense for your goals and budget.

Every site is quoted on a fixed scope, depending on how many pages you need and what it has to do. You get the price in writing before any work starts.

Most small business sites take a few weeks from the first call to launch. The biggest factor is usually getting your photos and content together, and we help with that.

We set up the technical foundations for search properly: fast pages, clear service and location pages, structured data and a sitemap. Rankings also depend on competition, reviews and time, so we won't promise a position, but the site won't hold you back.

No. The website is a standalone service. If you do use the app, we can connect your enquiry forms to your pipeline.

No. Modern phones shoot more than good enough footage for social media. We send a simple shot list so you know what to capture on site.

It's quoted on a fixed scope, either per batch of videos or as a monthly package. You'll know the price before we start.

Yes. We use properly licensed music or the platform's own licensed audio, so your posts don't get muted or taken down.

Facebook, Instagram and Google Business Profile, which cover most local customers. We can talk about others like LinkedIn or TikTok if they suit your business.

Yes. You see the content calendar before posts go out and can change anything you're not happy with.

It helps people trust you and remember you, and it brings in some direct enquiries. Results vary by trade and area, so we report honestly each month on what it's actually producing.

It's a monthly package quoted on scope, based on the platforms and how often you want to post. No lock-in beyond the agreed term.

It depends on your trade, area and how many jobs you can take on. We'll recommend a starting budget, and you stay in control of it. Our management fee is quoted separately on a fixed scope.

No, and be wary of anyone who does. We can promise clear tracking, sensible spending and honest reporting, so you can see exactly what you're getting for your money.

You do. Campaigns run in ad accounts in your business name, so you keep the history and data if you ever move on.

Collecting publicly available business information can be lawful, but it depends on the source, the site's terms and what you do with the data. We stick to public business sources, respect site terms and robots rules, and advise on compliant use. For your specific situation, get legal advice.

Not automatically. Under the Spam Act 2003, commercial emails need consent, which can sometimes be inferred when a business has conspicuously published its address and your offer is relevant to its role. Every email must identify you and include an unsubscribe option. We'll help you plan outreach that fits these rules.

Business details that are publicly available, such as business name, category, location, website and published business contact details. We don't collect sensitive information or data from behind logins.

No list is perfect, because businesses change details all the time. We clean and de-duplicate carefully and tell you where each record came from, so you can judge it.

The best app is the one that handles plumbing's mix of emergency callouts, fixed-price jobs and maintenance work without double entry. Look for fast scheduling, kit-based quoting, compliance certificates, card payments on site and a Xero or MYOB sync. Getinto covers all of these.

Getinto can store compliance certificates against a job and its site address. Upload or photograph certificates of compliance, test results and warranty documents to the job and the site address, so they're attached to the property's history for future work.

Getinto can quote hot water systems at a fixed price. Save each unit you install as a kit with labour, valves, fittings and old unit removal included, then build a fixed-price quote in seconds and offer good, better, best options.

Electricians can quote by the point in Getinto. Set a price for each point type, such as power points, lights, data and switches, including labour and materials, then add quantities on the quote. Bigger fit-outs can be saved as reusable templates.

Getinto handles test and tag work. Set up recurring test and tag visits for each client, record results against each item on site, and generate a register report for the client. Custom compliance reports can also be built for larger contracts.

Small and mid-sized builders typically need estimating, scheduling, variations, progress claims, job costing and accounting sync. Some use separate tools for each. Getinto combines them in one app, and larger builders can add custom reporting or client portals.

Clients can sign variations on their phone in Getinto. Send the variation as a link. The client sees the description, price and any photos, then signs on their phone, and the variation is added to the contract value and the next progress claim.

Getinto can track air conditioning units by site. Each site can hold a list of equipment with make, model, serial number, install date and full service history, and technicians see it on their phone when they arrive.

Getinto handles HVAC maintenance contracts. Set the frequency for each contract and Getinto creates the visits, assigns them, and invoices on schedule. You can see which services are due, done or overdue at a glance.

Landscapers can quote by square metre in Getinto. Set prices per square metre, lineal metre, tonne or cubic metre for each material and labour type, then enter quantities on the quote. Common packages can be saved as templates.

You can reschedule jobs for rain in Getinto. Select the affected day and move jobs in bulk. Customers can be notified by text automatically, and the crew's phones update straight away.

Measure each surface, price by area with your rate for prep, number of coats and paint quality, then add access equipment and extras. Saving these rates in Getinto lets you build a room-by-room quote quickly and consistently.

Getinto can record paint colours against a job. Add colours, product codes, sheen levels and room locations to the job so the crew applies the right finish and you have a record for future touch-ups.

The standard app prices by area with pitch and waste factors. For roofing companies that quote from plans or aerial measurements, we build custom pricing engines that calculate sheets, battens, flashings and labour automatically.

Roof photos can be attached to quotes in Getinto. Take photos on site, mark up problem areas and attach them to the quote so the customer can see exactly what needs fixing and why.

Getinto can offer solar customers system options. Build a proposal with several system options, such as panel count, inverter brand or battery size. The customer picks online, accepts and pays the deposit, and the job is created with the chosen components.

Not in the standard app. For installers who want automatic sizing from bills or roof data, we build custom proposal tools that connect to the rest of Getinto.

Measure the area, set the depth, choose the finish, and add excavation, base, formwork, reinforcement and pump hire. With your rates saved in Getinto, you enter the area and finish and the quote calculates itself.

Getinto can record reinforcement photos before a pour. Photos taken in the app are timestamped and attached to the job, giving you a record of base preparation and steel placement if anything is questioned later.

Track hours on site and materials purchased against the job. Getinto compares them to the quoted amounts, so when the job's finished you can see actual margin and adjust your rates for next time.

Carpenters can quote a deck by square metre in Getinto. Set rates for substructure, decking boards, balustrade and finishing by square metre or lineal metre, then enter the measurements on site and send the quote straight away.

Yes. We import your customers, price list and open jobs from ServiceM8 as part of setup at no extra cost, and run both side by side until your crew is comfortable.

It depends on your team size and the plan you need. Getinto is $1,200 a year in Australian dollars including GST, with setup and data import included. Compare the yearly total for your team, including setup time and add-ons, rather than just the monthly price.

Yes. We import your customers, price list and open jobs from Tradify as part of setup at no extra cost, and run both side by side until your crew is comfortable.

It depends on your team size and the plan you need. Getinto is $1,200 a year in Australian dollars including GST, with setup and data import included. Compare the yearly total for your team, including setup time and add-ons, rather than just the monthly price.

Yes. We import your customers, price list and open jobs from Fergus as part of setup at no extra cost, and run both side by side until your crew is comfortable.

It depends on your team size and the plan you need. Getinto is $1,200 a year in Australian dollars including GST, with setup and data import included. Compare the yearly total for your team, including setup time and add-ons, rather than just the monthly price.

Yes. We import your customers, price list and open jobs from simPRO as part of setup at no extra cost, and run both side by side until your crew is comfortable.

It depends on your team size and the plan you need. Getinto is $1,200 a year in Australian dollars including GST, with setup and data import included. Compare the yearly total for your team, including setup time and add-ons, rather than just the monthly price.

No. Every service works on its own. If you do use the app, enquiries from your website, ads and lead lists can land straight in your sales pipeline.

Yes. Our focus is Australian trades, but our websites, video, social media and lead generation services suit most small businesses that rely on local customers or B2B sales.

Australian trade and service businesses from sole traders to crews of around fifty, including plumbers, electricians, builders, HVAC technicians, landscapers, painters, roofers, solar installers, concreters and carpenters.

Getinto's job management software, ERP for everyone, is $1,200 a year in Australian dollars including GST, with setup and data import included. Websites start at $999, hosting at $149 a year and social media management at $499 a month. Custom builds are quoted at a fixed price after a discovery session.

Yes. Getinto has a two-way sync with Xero and MYOB Business, and also connects with QuickBooks Online. Invoices, payments, customers and supplier bills sync automatically.

Yes. The crew app runs on iPhone and Android and works without reception. Workers see their jobs, notes and photos, complete checklists and SWMS, and clock on and off at the job.

Yes. We import customers, price lists and open jobs from spreadsheets or from apps such as ServiceM8, Tradify and Fergus as part of setup, at no extra cost.

Data is encrypted in transit and at rest, backed up daily and stored with established cloud providers. You control who in your team can see pricing and financials, and you can export your data at any time.

The app is ready to use and suits most trade businesses. A custom build is software designed around one business's specific process, like a customer portal or a unique pricing engine, and is often built on top of the app.

Yes. Support is available by phone, email and chat during Australian business hours, and setup and training are included with every plan.

The software is billed yearly, at $1,200 including GST. Social media management is billed monthly. Custom builds are covered by a fixed-scope agreement for the build itself, with optional ongoing support.